Management Analyst (Webmaster)
11/2013 TO PRESENT

In charge of maintaining web sites for the Systems Management (SM) division of the Chief Business Office (CBO) Member Services (MS). Responsible for the design, development, maintenance and support of Internet web operations on an organization-wide basis. Expected to perform technical and creative functions in the management of user-friendly, visually appealing and informative internet web sites, which conveys a positive image of the organization.

Major duties include, but are not limited to: Developing, coding, installing, testing, debugging and documenting Internet Web-based applications. Ensuring that the web servers, hardware and software are operating correctly. Designing the website (web graphic design, interface design, user experience design and search engine optimization). Generating and revising web pages, testing, replying to user comments, and examining traffic through the site. Serves as a SharePoint administrator, creating or modifying Microsoft SharePoint sites and web pages.

Developing technical architecture of Internet Web sites including scripting, database design and user interface design. Designing and implementing Internet Web database projects. Refreshing Internet Web site content to ensure accuracy and timeliness of information and images.Troubleshooting problems associated with Internet Web applications and/or Internet Web pages.Researching and evaluating software, hardware and new technologies.Securing and managing public access to information transmitted and stored. Providing training to personnel in the maintenance of Internet Web pages. Authorizing links to Internet Web site and getting approval from agencies to establish links.

08/2011 TO 11/2013 (2 years 4 months)

  • As Web Site Administrator/Content Manager: Design, produce, test, and maintain web sites for VA Medical Center Intranet website and applications. Author, edit, post, and manage web site content. Monitor web site usage and produce reports for management review. Intranet site is authored using the following languages HTML, CSS, ASP, ASP.Net, SQL, JavaScript, Classic C#, C#.Net and VB.Net. This position reports to the Chief Health Information Officer and Chief Information Officer.
  • As SharePoint Site Collect Administrator: Maintain, update and create content for SharePoint 2007/2010 Site Collection. Identify and document user requirements for web site usability; prepare technical requirements; design and develop page templates and prototypes. Build and deploy sites on SharePoint platform; help define information architectures, taxonomies, and workflows. Plan and implement page additions and enhancements, while ensuring user-friendly navigation through the web site. Ensure overall design and graphics enhance and complement web site content. Plan and manage usability testing and related activities. Research and recommend new web site features and functionality to enhance user satisfaction. Moderate discussion boards and respond to user inquiries. Work with IT systems administrators to perform site updates, troubleshoot and correct problems with web server or web-based applications, maintain web-based tools, and integrate new products.
  • As a Microsoft SQL database Administrator: Perform database administration by modifying and updating current MS SQL Servers databases and tables.
  • As Active Directory Administrator: Perform updates and changes of users? accounts in Active Directory.

07/2002 TO PRESENT

Provide technical computer support via telephone, email and in-person dealing with a varying degree of computer issues ranging from basic computer usage, complete hard drive formatting, partitioning and OS installation, and internet web page design.


  • Building, upgrading, troubleshooting and customizing personal desktop and laptop computers
  • Troubleshoot Windows based desktop and laptop computer systems including home wireless networks, wireless access, local printer
    installation and basic repair, and applications installation.
  • Provide end-user training in basic usage of computers, Internet navigation, Email and MS Office Suites programs.
  • Removal of Viruses, Spyware, Malware and other computer damaging and malicious programs.
  • Software installation Microsoft Office 97/2000/XP/2003/2007, Visio 2003/2007, Projects 2003/2007, MS Publisher 2003/2007, OneNote
    2003/2007, FrontPage, Visual Basic, Norton Anti-Virus, etc.
  • Operating Systems installations Ubuntu, Link Mint, Windows 95/98/ME/2000/NT/XP Home & Pro/Vista.

Created, updated and redesigned internet web sites by HTML editing, graphics creation/editing, interface design/layout, internet advertising, and search engine optimization with search engine results and monitor ranking. Conducted online advertisement campaigns by creating marketing materials that included website animated banners, Google Adwords service, email mailing list distribution and link exchanges with other websites. Converted designs from basic HTML into working web sites using PHP, CSS, and JavaScript. The sites were PHP driven used a header and footer include keeping the design consistent and easy to maintain. This decreased the time required maintenance and editing of the site by redesigning the web site with PHP front-end and MySql or flat-text files back-end in order to facilitate dynamic features. Implemented new features to enhance the user’s experience by including printer-friendly versions of pages, as well as user feedback forms, and related online articles and projects. Purchased domain registration and hosting services for websites and troubleshoot problems related to Domain Registrations, hosted service outages, email-spam & e-commerce (PayPal).

04/2010 TO 08/2011 (1 year 5 months)
Supervise six employees in the operations of Engineering Service Production Control Section (PSC).

  • Manage the Emergency Repair Help Desk that receives incoming calls for reported emergency situations throughout the Medical Center. Is the primary point of contact during emergency situations and initiates the appropriate Engineering Emergency Response Protocols. Coordinate activities to prevent delays in Service response to emergent situations and to improve general services to Medical Center.
  • Instruct staff in the correct procedures of entering, modifying and retrieving of data for Work Orders from the Engineering Work Order Module. Primary function is program coordination of modifications, removal, and repair/replacement work by Engineering Service skilled trades.
  • As an IFCAP Approving Official, ensure the accuracy of 2237 and purchase card requests generated for supplies and services. Review requests for accounting and coding information and availability of funds before transmission to VISN Purchasing Agents.
  • As the Automated Data Processing Applications Coordinator (ADPAC) and Systems Analyst, is responsible for the overall management of the Engineering Module in VISTA. Conduct reviews, coordinates changes and additions to the AEMS/MERS package. The AEMS/MERS package includes the automated Work Order module, Equipment Inventory, Planned Maintenance and Inspection module, Project Management module, Biomedical Equipment Reporting System and Engineering Space file.

03/2003 TO 08/2011, PART-TIME (8 year 5 months)

Provide technical support and training for 250 Department users in a federal government environment serving as the initial point of contact for resolution of desktop and laptop computers and network related problems striving for a “first call resolution” in all supported areas. Solutions and assistance are provided for Department users issues via in-person visits, one-on-one phone support and email in a timely and courteous fashion. Create trouble tickets using BMC Software proprietary system Remedy or telephone, work to resolve employee issues, assisting support teams in gathering information & referring employees to additional support help lines outside of Department scope of support. Participate in resolution of issues with Facility IT Department and other support areas, as required. Display good analysis and problem solving skills, accurately analyzing a situation and utilizing creative problem solving.


  • Initial diagnosis of computers related to software and hardware issues by troubleshooting, researching, diagnosing, and resolving technical issues surrounding: Windows NT/2000/XP Pro workstations, MS Office Suite 2003/2007, Outlook 2003/2007 Clients, Internet Connection and Network Connections problems.
  • Handle troubleshooting and evaluation for Service owned desktop and laptop computers involving computer components and peripherals like hard drives, motherboard, processor, memory, monitors, keyboards and mouse.
  • Configure, install and repair peripherals and verify their operation.
  • Troubleshoot network connected copying machines and printers not operating correctly by different manufactures in a network environment.
  • Provide Microsoft Outlook 2003/2007 support and troubleshooting by configuring network communication settings, provided solutions and management of email file storage size to comply with Agency email storage limits, perform Outlook PST/PAB files management.
  • Administrate and maintain Department owned network storage locations granting appropriate access for files and folders using NTFS permissions.
  • Back-up Service owned network storage locations



  • Operating Systems: DOS, Windows 3.11/95/98/2000 Pro/NT4/XP Home & Pro and Vista.
  • Applications: MS Office 97/XP/2003/2007, Visio 2003/2007, MS Projects 2003/2007, MS Publisher 2003/2007, and Thunderbird
  • Programming Languages: HTML, CSS
  • Utilities: Windows Administrative Tools, Avast! Antivirus, McAfee VirusScan Enterprise, ATF-Cleaner, SDel, HD Tune, Nirsoft Process
    Explorer, HiJackThis, Adware and Spybot Search & Destroy
  • Communication Tools: Windows Live Meeting, Novell SmarTerm Essential, WS FTP 95, and FileZilla


  • Applications: Photoshop 4.0/CS2 and OpenOffice Suite
  • Communication Tools: Office 2005/2007 Communicator and PuTTY


  • Operating Systems: Ubuntu, Linux Mint and BackTrack
  • Programming Software/Suites: MS Visual Studio 2005/2008, NetBeans IDE 5.0/6.5, Eclipse.Java
  • Programming Languages: PHP, VB.Net, JavaScript and Java
  • Databases Languages: MySql and Oracle SQL*Plus 10g/11

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